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Material Inspection: Ensuring Quality and Satisfaction
At Stone Products Unlimited, Inc., we prioritize the satisfaction of our customers by delivering high-quality ceramic, porcelain, and natural stone materials. To ensure that your experience with our products exceeds expectations, we strongly emphasize the importance of inspecting your material as soon as it arrives.
If you've opted for curbside delivery directly to your project site, we recommend having your installer present to assist with the inspection and proper storage of the products. This proactive approach ensures that any discrepancies or issues can be addressed promptly, minimizing disruptions to your project timeline.
Should you encounter any concerns or discrepancies with your order, it's crucial to notify us within 72 hours. Please send an email to claims@spui.net, including detailed photographs and descriptions of the issue. This allows our team to assess the situation thoroughly and take appropriate actions to resolve the matter to your satisfaction.
In the event of visible damage to the pallet upon delivery, we advise rejecting the delivery and noting the damage on the bill of lading. This documentation is essential for processing claims and ensuring that you receive the necessary assistance in resolving any issues with your order.
At Stone Products Unlimited, Inc., we are committed to providing exceptional customer service and standing behind the quality of our products. Your feedback and satisfaction are integral to our success, and we're here to support you every step of the way. If you have any questions or require further assistance regarding material inspection or claims procedures, please don't hesitate to reach out to our dedicated customer support team. We're here to help ensure that your project proceeds smoothly and that you're delighted with the results.
If you've opted for curbside delivery directly to your project site, we recommend having your installer present to assist with the inspection and proper storage of the products. This proactive approach ensures that any discrepancies or issues can be addressed promptly, minimizing disruptions to your project timeline.
Should you encounter any concerns or discrepancies with your order, it's crucial to notify us within 72 hours. Please send an email to claims@spui.net, including detailed photographs and descriptions of the issue. This allows our team to assess the situation thoroughly and take appropriate actions to resolve the matter to your satisfaction.
In the event of visible damage to the pallet upon delivery, we advise rejecting the delivery and noting the damage on the bill of lading. This documentation is essential for processing claims and ensuring that you receive the necessary assistance in resolving any issues with your order.
At Stone Products Unlimited, Inc., we are committed to providing exceptional customer service and standing behind the quality of our products. Your feedback and satisfaction are integral to our success, and we're here to support you every step of the way. If you have any questions or require further assistance regarding material inspection or claims procedures, please don't hesitate to reach out to our dedicated customer support team. We're here to help ensure that your project proceeds smoothly and that you're delighted with the results.